Setup and Compatibility
Is Lucio compatible with my version of Word?
Yes, on Windows (Word 2308 or later) and Mac (Word 16.76 or later).
How do I log in?
Click Log In inside the add-in. You will be redirected to your browser. Sign in using your Lucio credentials.
Can I install the add-in without administrator rights?
Yes, in most cases. If your organisation restricts add-ins, contact your IT administrator.
Working with Documents
What file types are supported?
You can work directly with .docx and .doc files in Word. You can attach .docx, .doc, and .pdf files as reference documents. Attachments can come from your desktop, OneDrive Personal, OneDrive for Business, SharePoint, or NetDocuments.
Does Lucio have access to all my Word documents?
No. Lucio only has access to the document currently open.
Can I use Lucio across multiple documents in a single chat?
No. Each chat is tied to a single open document. You can upload additional files as reference material.
Can Lucio read comments in my document?
Yes. Comments are included as context. Lucio does not directly reply to comments but can suggest responses and guide you to relevant sections.
Can Lucio read tracked changes?
Yes. Tracked changes are included in the context Lucio uses to generate responses.
Will Lucio's edits appear under my name?
Yes. All edits and outputs appear as if authored by you.
What is the maximum document size supported?
Lucio handles documents up to approximately 600 pages (including attachments) for optimal performance. Larger files may work depending on system performance.
How is chat history stored?
Chat history is stored persistently. The add-in displays only conversations associated with the currently open document.
Capabilities
Can Lucio process images in a document?
No. Lucio does not process or interpret images embedded in Word files.
Can Lucio work with headers and footers?
Not currently. The add-in does not read or modify headers or footers.
Does the add-in work offline?
No. An active internet connection is required.
Troubleshooting
How do I start a new conversation?
Click the new chat icon at the top of the sidebar.
How do I delete a conversation?
Use the delete icon at the top of the sidebar.
How do I access older conversations?
Use the chat history icon to view past conversations associated with the document.
How does switching models affect responses?
Different models vary in tone, depth, and reasoning. Switching models can change the quality, style, and level of detail in responses.