When you or the other side writes in, the Assistant reads the email, understands the conversation behind it, and drafts a reply you can edit before sending. It is fastest where the context is already on your screen.
Let Lucio read the context first
Open the email or thread you want to answer. By default the Assistant scopes to what you have open: a single email uses Current Email, an ongoing chain uses Current Thread, so the reply reflects everything said earlier, not just the last message.
Current Email or Thread is the default, so Lucio replies with the full conversation in view.
Two ways to start a reply
Option 1: Smart Suggestions
As soon as you open an email, Lucio offers up to three actions tailored to it. On a client question you will typically see Draft a reply; on a long chain, Summarize the thread. Click the suggestion and Lucio drafts straight away, no typing needed.
Smart suggestions adapt to the email; click one to act instantly.
Option 2: Tell Lucio what to say
For a reply that takes a position, type the instruction yourself. Lucio combines the thread context with your direction.
“Draft a reply agreeing to the seven-day extension but reserving our client's right to costs, polite but firm.”
“Reply confirming we accept the amended indemnity wording, and ask them to send an execution version by Thursday.”
Give your instruction in the chat box; Lucio replies in context.
Widen the context when you need to
If the answer depends on earlier correspondence outside this thread, switch the filter to the matter Folder, or to All Emails, before you ask. Lucio reframes its scope without losing the conversation, useful when a reply needs to reference a position taken weeks earlier.
Edit before you send
The draft appears in the chat. Review it the same way you would a junior's draft:
Check the position: the reply says what you intended, and concedes nothing by accident.
Adjust tone and length: ask Lucio to make it warmer, firmer, or shorter in a follow-up.
Confirm recipients and privilege: nothing confidential is going to the wrong person.
Click on reply draft or reply button to send directly.
Best practices
Use Thread for chains. It captures the back-and-forth so the reply is consistent with what was already said.
State your position in the prompt. Tell Lucio the outcome you want; do not leave it to infer a concession.
Reserve rights deliberately. If a reply should reserve rights or stay without prejudice, say so explicitly.
Read every word before sending. You remain responsible for the reply that leaves your name.